Effective Date: March 26, 2026
Website: https://glamnation.co.uk
Operated by: WMS Global Ltd
1. Overview
At Glam Nation, operated by WMS Global Ltd, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied, you may be eligible for a return or refund in accordance with this policy and UK consumer law.
2. Returns Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in original packaging
- The item must be in resalable condition
- Proof of purchase (order confirmation or receipt) is required
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Personal care or beauty products that have been opened or used
- Items marked as non-returnable or final sale
- Gift cards
4. Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
We may request:
- Photos of the item
- Order details
In such cases, we will:
- Offer a replacement, or
- Provide a full refund, including any applicable shipping costs
5. Return Process
To initiate a return:
- Email us at [email protected]
- Include your order number and reason for return
- Wait for return approval and instructions
Returns sent without prior approval may not be accepted.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked service, as we are not responsible for lost returns
7. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed within 5–7 working days
- Refunds will be issued to the original payment method
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us at [email protected]
9. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email protected].
10. Consumer Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations.
11. Contact Us
For any return or refund queries:
WMS Global Ltd
📧 Email: [email protected]
📍 United Kingdom
